This is what people will see the first time they find you on Messenger, but will disappear once they hit "Get Started" or message you. Don't be upfront that people talk with a bot because they can't still behave like humans, with set expectations and guiding the user's actions. D o Introduce the main functionality of your robots. Context helps people understand how to interact with you and sets expectations about your abilities. Do n't treat your greeting like an instruction manual. As your greeting disappears, use your actual messages to introduce specific features and commands. 2. Start button Located below your Messenger greeting, this clear CTA button guides users who start the conversation even if they don't know what to type in their first message. Clicking it should trigger your welcome message.
Do they have a start button, as is now fax list commonplace in bot user journeys. Advertising Continue reading below Do they have the Get Started button triggering a welcome message. Don't try to customize the copy of the button. This is not possible at the moment. 3. Welcome Message This is the first message sent to a user. This is your opportunity to be specific about the functionality of bots, as there are no character limits and to re-emphasize expectations. Do clearly communicate the next steps. This can be helped by using buttons to add structure to your post and signal actions people can take. Share basic commands. Communicate keywords or terms people can use to ask for help, get updates, etc., so they find what they want faster.
Make it personal by addressing people by name. Provide the option to talk to a human in case the user has contacted you for a reason that your Facebook bot can't support. And remember: when your experience changes, so should your onboarding. Update your greeting and welcome message as you improve your abilities, make sure they are always relevant. Advertising Continue reading below Messenger bot architecture We all know the critical importance of website architecture, Facebook chatbots are no different. There are three essential things you need to be aware of: 1. Persistent Menu Facebook chatbot persistent menu by a persistent menu - A list of up to five actions that are always accessible to the user by an icon in the message editor.